On April, 10 the United Consulting Group and “Taleon Imperial Hote”l are holding a seminar featuringJohn Tschohl, the global leader in customer service training and development, who will speak on Achieving Excellence Through Customer Service.
John Tschohl is an internationally recognized service strategist, president of Service Quality Institute (SQI), a bestselling author of books and tutorials, motivational speaker and successful businessman. Topics addressed in the seminar with John Tschohl include building a company’s brand around service, increasing market share and acquireing market dominanceby improving service. The seminar isaimed at customer-focused business owners, top managers, customer care and HR managers in banking, HoReCa, retail, and communications. Totally about 300 people will take part in the seminar.
John has solely focused on helping organizations drive a service culture with his customer service seminars and develop a team of employees providing superior services. His message helps businesses learn how to keep their customers in an era of global merciless change and reinvents companies at a level of processes, policies, attitudes and business philosophy in order to deliver unlimited value and extraordinary service. He helps developing a detailed strategy to keep customers and prevent them from defecting to competition.
The seminar will help learning how to develop a customer-focused corporate culture, become a true service leader in the industry, build a customer-driven workforce that retains customers, and change the attitudes and performance of the staff. John Tschohl will feature cases of global leaders, who crushed the competition through superior service strategies, such as Apple, General Electric, Metro Bank London, Amazon. Service Quality Institute clients include Southwest Airlines, Wal-Mart, Dell, Walt Disney, FedEx, Miller, Amazon.com, Sberbank. John Tschohl will dwell upon the specific character of the Russian service, and offer practical tools and techniques to help Russian businesses solving their particular problems.
“Great companies learn how to exceed expectations and provide unrivaled service,– says German Gref, the President and Chairman of the Board, Sberbank of Russia, – John Tschohl, the customer service guru, shares his best practices on how to forge a customer centric service company for the future.”
In Russia Tschohl has visited Moscow, Novosibirsk and Yekaterinburg, in CIS countries his public seminars were held in Kiev and Minsk. On April 14th, John Tschohl will visit Kiev again, and on April 16th the seminar will be held in Nizhny Novgorod.
April, 10, 2013.
Check-in 9:00 a.m.
Taleon Imperial Hotel,
Nevsky Prospect, 15
Registration: +7 (812) 325-48-60, Yana Kozyreva